FAQ

GENERAL FAQ

Store Hours

M-F: 10AM to 9:30PM
Sat: 10AM to 9:30PM
Sun: 10AM to 7PM

Delivery Hours

M-F: 10:30AM to 9PM
Sat: 10:30AM to 9PM
Sun: 10AM to 7PM

In California for recreational use, you will need a valid government issued photo ID and be at least 21 years old. For medical patients, you will be required to provide a valid state issued medical card (MMIC). For those under the age of 21, you will need a valid government issued photo ID, and a valid doctor's recommendation. 

All government issued photo IDs must be unexpired and clearly able to see your date of birth.

Per Prop 64, Medical patients that carry a valid California State issued Medical Card (MMIC) are required to pay 15% excise tax and are exempt from paying sales tax. Recreational users that are 21 and over are required to pay 15% excise tax + sales tax (calculated at checkout).

There is no difference between the actual marijuana that medical patients and recreational customers can buy. Some infused products are available in higher potencies on the medical side than on the recreational side, but the quality of cannabis products is the same across all of our shelves. The real difference between recreational and medical cannabis is the amount that customers can legally purchase in one day.

Per Prop 64 and SB420, recreational users can purchase up to 1 ounce (28.4g) of cannabis flower and 8 grams of concentrates per day. Medical card holders can purchase up to 8 ounces (228g) of cannabis flower per day.

Absolutely! We only carry products that have been thoroughly tested free of all harmful chemicals and pesticides and are approved from the State of California.

Cannabis is not legal at the federal level in the United States, so travel outside of the state of California with cannabis products is not advised.

No, there is no smoking or consuming cannabis in or around our store. It is illegal to consume marijuana or marijuana-infused products openly or publicly in the state of California, or at any location that is accessible to the public. As the law currently stands, cannabis can only be consumed on private property.

THC stand for Tetrahydrocannabinoid and it is the psychoactive ingredient in cannabis that causes feelings of euphoria. People who seek to induce euphoric sensations seek the products with the most THC (THC+); people seeking to minimize the psycho-activity of the plant, seek lowest levels of THC (THC-) THCA is a precursor to THC and it is listed as a reference. CBD is a different Cannabinoid than THC and has no psychoactive properties. In fact, medicine containing high levels of CBD will prevent the euphoric sensations caused by THC and it is preferred by patients who wish to avoid those sensations. Many states only allow the use of CBD cannabis. It is also the preferred medicine for children and animals to avoid the confusion that may be caused by psycho-activity.

Learn more here.

  • Indica strains tend to provide a physical effect, which can be felt throughout the body. These strains are commonly used for reducing pain, relieving muscle tension, increasing relaxation, and helping patients rest. Indica strains are often recommended for nighttime use, because many patients find them helpful for promoting sleep.
  • Sativa strains tend to produce a more cerebral effect, which impacts mood and emotion. These strains are popular for increasing energy levels, improving focus, and combatting depression. Sativa strains are often recommended for daytime use because many patients find them helpful for providing symptom relief without interfering with daily activities.
  • Hybrid strains are varieties that contain similar levels of indica and sativa. These “best of both worlds” strains offer a balance between the benefits of both types.

Learn more here.

Concentrates are products made from the cannabis plant that have been processed to keep only the most desirable plant compounds (primarily the cannabinoids and terpenes), while removing excess plant material and other impurities. Ounce for ounce, marijuana concentrates have a higher THC content than marijuana flower.

Concentrates can also help increase the potency of your flower. The next time you pack a bowl with cannabis flower, try sprinkling kief on top, or add drops of concentrate oil to cannabis flower before rolling your joint. Cannabis concentrate products can also be consumed on their own. For example, concentrates can be vaporized using a portable vaporizer or dab rig (this activity is referred to as “dabbing”). Dabbing has quickly become one of the most popular consumption methods on the market.

Learn more here.

Dabbing is the process by which more potent cannabis concentrates are vaporized using high heat and a dab rig – a glass chambered water pipe similar to a bong.

Dab rigs typically require a titanium, ceramic, quartz or glass nail, also known as a banger or bowl. Consumers use a butane torch or e-nail to bring the banger to a temperature that almost instantly vaporizes the concentrates as a high-dose rapid-acting inhalation.

Dabbing typically offers a more potent high and more immediate effects than smoking flower. It will typically produce a strong flavor and terpene-rich aroma.

Learn more here.

Edibles affect everyone differently, especially when you first consume them. A challenge of making edibles is the difficulty controlling the dosage. Most “home” methods for decarboxylation do not produce exact dosages of THC. Even professional cooking methods require consistent production and frequent testing. Different brands, as well as different foods, can produce varying effects.

The suggested dosages for beginners is 5mg and wait a couple hours for full effect. If the desired effects are not present, you may ramp up slowly 5mg at a time. Be aware that edibles may take a while to feel the full effects, thus it is highly recommended to start low and give it a few hours. 

A good time to try an edible is after dinner and hours before bedtime. You can feel the effects in time and will probably have a relaxing evening and a good night’s sleep. Consider keeping a journal to document the types of edibles you try, their dosages and their effects to find the right edibles for you. 

Learn more here.

We can only accept returns for products that are defective or damaged. This includes any products that are broken, cracked, leaking, or otherwise unusable due to factors not caused by the customer. You’ll need to bring in the product itself, along with the relevant sales receipt, to our store within five days of the initial purchase. Product returns can be credited towards new purchases (certain restrictions may apply), or they can be exchanged for the same product.  

We reserve the right to deny any refund or exchange.

We have no minimums for all in-store purchases or ordering online for store pick up. 

Delivery minimums are as follows:

  • $50 – San Francisco, South San Francisco, Daly City, San Bruno
  • $100 – Millbrae
  • $150 – Burlingame / Pacifica
  • $200 – San Mateo / Foster City

More information about delivery here.

Please check out our Payment Options Page here.

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